Contact Us

Get in Touch with StrideMax

We're here to help! Whether you have a question about an order, need assistance with sizing, or want to know more about our products, the StrideMax team is ready to assist you. We pride ourselves on responsive, friendly customer service and aim to make your shopping experience as smooth as possible.

Contact Information

Email: contact@stridemax.shop
Phone: +1 (775) 980-212

Mailing Address:
StrideMax
1001 S Main St
Aberdeen, SD 57401
United States

Business Hours

Our customer support team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday – Sunday: Closed

If you contact us outside of business hours, we'll respond to your inquiry on the next business day.

Response Time

We strive to respond to all inquiries as quickly as possible. Most emails are answered within 24 business hours. During peak shopping periods or holidays, response times may be slightly longer, but we'll always get back to you as soon as we can.

For urgent matters related to active orders, please include your order number in your message to help us assist you more efficiently.

Questions About Orders, Shipping & Returns

Order Status & Tracking

If you have questions about your order status or need tracking information, please email us at contact@stridemax.shop with your order number. Most orders ship within 24 hours of purchase, and you'll receive tracking information via email once your package is on its way. Standard delivery within the United States takes 3-5 working days.

Shipping Information

We offer free shipping on all orders within the United States. There are no minimum purchase requirements—every order ships free. For detailed information about our shipping process, delivery times, and international shipping options, please visit our Shipping Policy page.

Returns & Exchanges

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. For complete details about our return process, conditions, and instructions, please visit our Return Policy page.

If you need assistance initiating a return or have questions about whether your item qualifies, our support team is happy to help—just reach out via email or phone.

Product Questions & Sizing Help

Not sure which size to order? Need more details about a specific product? Our team knows our catalog inside and out and can help you find the perfect fit. Contact us with any product-related questions, and we'll provide personalized recommendations to ensure you get exactly what you're looking for.

Feedback & Suggestions

Your feedback helps us improve. If you have suggestions for new products, ideas for enhancing our service, or simply want to share your experience shopping with StrideMax, we'd love to hear from you. Every message is read and valued by our team.

Privacy & Security

Your privacy is important to us. Any personal information you share when contacting StrideMax is handled in accordance with our Privacy Policy. We never share your contact information with third parties for marketing purposes, and all communications are kept confidential.