Track My Order
We're excited to get your new StrideMax shoes to you! Follow the steps below to track your package in real-time.
Step 1: Check Your Confirmation Email
When your order ships, we send a confirmation email to the address associated with your account. This email contains your unique tracking number and a direct link to monitor your package's progress.
Can't find the email? Check your spam or promotions folder, or sign into your StrideMax account to view your order status.
Step 2: Use Your Tracking Number
Once you have your tracking number, you can monitor your package on your carrier's website. We typically ship via:
Simply enter your tracking number to see real-time updates on your package's location and estimated delivery date.
Delivery Timeframes
Delivery times vary based on your location:
US Deliveries
7-14 business days from order processing.
International Deliveries
15-30 business days from order processing, depending on customs clearance and destination.
Note: Processing typically takes 1-2 business days before your package ships. Delivery estimates begin once tracking information is available.
Tracking Hasn't Updated in 5+ Days?
Don't worry—this occasionally happens, especially during peak shipping seasons or with international parcels. Here's what you should know:
- In-transit delays are normal: Carriers sometimes batch scan packages, which can mean a 2-3 day gap in updates.
- Weather and holidays: Severe weather or holiday schedules may slow delivery times without affecting your package.
- International customs: International orders may show no updates for several days while clearing customs—this is standard.
- Check the tracking number: Verify you're using the correct tracking number from your confirmation email.
If 5+ days have passed with no updates, we recommend contacting our support team (see below) so we can investigate with the carrier on your behalf.
Your Package Is Overdue?
If your package hasn't arrived within the promised timeframe, we're here to help. Reach out to our customer support team immediately:
Contact StrideMax Support
Email: support@stridemax.com
Response time: We typically reply within 24 business hours
When you contact us, please have the following information ready:
- Your order number
- Your tracking number
- Your full name and email address
- A brief description of the issue
Our team will work directly with the carrier to locate your package and resolve the issue. If a package is confirmed lost, we'll work to make it right.
Frequently Asked Questions
Can I change my delivery address after my order ships?
Once your order has shipped and tracking is available, it's typically too late to change the delivery address. Contact our support team immediately if you need to update your address—we may be able to intercept the package with the carrier.
Why is my tracking showing an incorrect location?
Tracking information can occasionally show inaccurate locations due to carrier scanning errors. This typically resolves itself within 24 hours. If the discrepancy persists, contact our support team.
Does StrideMax offer signature confirmation?
Standard shipments do not require signatures. Packages are left in a safe place if no one is home. For signature-required delivery, contact us before placing your order.
Can I get a refund if my package is delayed?
We stand behind our shipping guarantees. If your package exceeds our delivery timeframe, contact our support team to discuss options, including refunds or replacements.
How long will my tracking information stay active?
Tracking numbers remain active for up to 90 days after delivery. After that, you can still find delivery details in your StrideMax account under order history.
We've Got Your Back
Your satisfaction is our priority. Every StrideMax package is carefully prepared and shipped with care. If any issues arise during shipping or delivery, our dedicated support team is ready to resolve them quickly.
Thank you for choosing StrideMax!