Shipping policy
Shipping Destinations
stridemax ships to addresses worldwide. We deliver to all 50 U.S. states, U.S. territories, APO/FPO/DPO addresses, and most international destinations. If you have questions about whether we can ship to your location, please contact us at contact@stridemax.shop or call +1 (775) 980-0212.
Free Shipping
stridemax offers free shipping on all orders worldwide. There is no minimum order value required. Shipping costs are fully covered by stridemax, regardless of your location or the size of your order.
Processing and Handling Time
Orders are processed and prepared for shipment within 1–2 business days after payment is confirmed. Processing time does not include weekends or U.S. public holidays. You will receive an email confirmation with tracking information once your order has been dispatched from our fulfillment center at:
stridemax
1001 S Main St
Aberdeen, SD 57401
United States
Delivery Times and Estimates
Delivery times are calculated from the date of shipment (not the date of order placement) and vary by destination:
- United States: 3–5 business days after shipment
- Rest of World: 14–28 business days after shipment
These delivery estimates are provided in good faith and are typical for the shipping methods and carriers we use. Actual delivery times may vary due to factors beyond our control, including:
- Delays in customs clearance or inspection
- Weather conditions, natural disasters, or other force majeure events
- Carrier delays or logistical disruptions
- Public holidays or peak shipping seasons
- Remote or rural delivery addresses
stridemax is not liable for delivery delays caused by these or similar circumstances.
Shipping Carriers and Methods
We partner with trusted shipping carriers to ensure reliable delivery. Carriers may include USPS, UPS, FedEx, DHL, and regional postal services depending on your destination. The specific carrier and service level are selected based on the fastest and most cost-effective option for your location.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or directly on the carrier's website. If you have not received your tracking information within 3 business days of placing your order, or if your tracking number is not working, please contact us at contact@stridemax.shop.
Split Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment centers to expedite delivery. Each shipment will have its own tracking number, and you will receive a separate confirmation email for each package. All items in a split shipment are still covered by our free shipping policy.
International Shipping: Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, value-added tax (VAT), goods and services tax (GST), or other charges levied by the destination country's customs authority. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost.
Customs policies and fee structures vary widely by country. stridemax has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an international order. Refusal to pay customs fees or accept delivery does not entitle you to a refund of the original purchase price.
stridemax complies with all applicable export regulations and customs documentation requirements. We accurately declare the contents and value of all international shipments.
Delivery Issues: Lost, Delayed, or Damaged Packages
Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information for updates. Packages are occasionally delayed by customs, carrier disruptions, or other unforeseen circumstances. If your tracking shows no movement for more than 5 business days (for U.S. orders) or 10 business days (for international orders), please contact us at contact@stridemax.shop or call +1 (775) 980-0212 so we can investigate with the carrier.
Lost or Missing Packages
If your tracking information indicates that your package was delivered but you did not receive it, please check with neighbors, building management, or other members of your household. Carriers sometimes mark packages as delivered slightly before the actual drop-off. If the package does not appear within 48 hours of the "delivered" status, contact us immediately. We will work with the carrier to locate your shipment or arrange a replacement or refund as appropriate.
Damaged Shipments
If your order arrives visibly damaged, please take photos of the package exterior, packaging materials, and the product itself before discarding any materials. Contact us at contact@stridemax.shop within 7 days of delivery with your order number and photos. We will arrange for a replacement or refund promptly. Do not refuse delivery or return the package to the carrier without contacting us first, as this may delay resolution.
Incorrect or Incomplete Shipping Addresses
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before confirming your order. stridemax is not responsible for orders delivered to incorrect addresses provided by the customer, or for delays caused by incomplete or improperly formatted addresses. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply for reshipment if the error was on the customer's side.
Undeliverable or Returned Packages
If a package is returned to us as undeliverable due to an incomplete address, refusal of delivery, failure to pay customs fees, or failure to collect the package from a postal facility, we will notify you by email. You may be eligible for a refund of the product cost (minus any original shipping charges if applicable, though our standard shipping is free), or you may arrange for reshipment at your own expense. Refunds for returned packages are processed in accordance with our Return Policy.
Shipping Restrictions
Certain products may be restricted or prohibited from shipment to specific locations due to legal, carrier, or customs regulations. If we are unable to ship your order to your specified address, we will contact you by email to discuss alternatives or issue a full refund.
Address Changes After Order Placement
If you need to change your shipping address after placing an order, contact us at contact@stridemax.shop as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched. Once an order has shipped, we cannot guarantee that the address can be changed; you will need to contact the carrier directly using your tracking number. stridemax is not responsible for packages delivered to an original address if you do not notify us of a change before shipment.
Force Majeure and Service Interruptions
stridemax is not liable for failure to ship or deliver orders due to events beyond our reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government action, labor disputes, pandemics, carrier strikes or failures, natural disasters, fires, floods, severe weather, or interruptions in transportation networks. In such cases, we will make reasonable efforts to fulfill your order as soon as practicable or offer a refund if fulfillment is not possible.
Contact Us for Shipping Questions
If you have any questions or concerns about shipping, delivery times, tracking, or any issue with your shipment, please contact our customer service team:
Email: contact@stridemax.shop
Phone: +1 (775) 980-0212
We aim to respond to all shipping inquiries within 1 business day.
Changes to This Shipping Policy
stridemax reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices, carrier partnerships, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. Your continued use of our website and placement of orders after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
Last updated: April 2025