Terms of service

1. Acceptance of Terms and Eligibility

Welcome to stridemax. These Terms of Service ("Terms") constitute a legally binding agreement between you and stridemax ("we," "us," or "our") governing your access to and use of our website located at stridemaxshop.myshopify.com (the "Site") and your purchase of products from us.

By accessing, browsing, or placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, all of which are incorporated herein by reference. If you do not agree to these Terms, you must not use the Site or purchase our products.

Eligibility: You must be at least eighteen (18) years of age and legally capable of entering into binding contracts under applicable law to use the Site and place orders. By using the Site, you represent and warrant that you meet these eligibility requirements. If you are using the Site or placing an order on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

We reserve the right, in our sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders at any time for any reason, including but not limited to violation of these Terms or applicable law.

2. The Store and Products

stridemax operates an online retail store offering a range of products for sale. All product descriptions, images, specifications, and other content on the Site are provided for general informational purposes only. We strive to display our products as accurately as possible; however, we do not warrant that product descriptions, images, colors, or other content on the Site are accurate, complete, reliable, current, or error-free. Actual product packaging and materials may contain different information than that shown on the Site.

We reserve the right at any time to modify, discontinue, or remove any product from the Site without prior notice. The inclusion of any product on the Site does not constitute an offer to sell; rather, it is an invitation for you to make an offer to purchase, which we may accept or decline in our sole discretion as set forth in Section 3 below.

All products are subject to availability. We do not guarantee that any product will be available at the time you place your order. If a product becomes unavailable after you place an order, we will notify you and offer a refund or replacement as appropriate.

3. Orders and Order Acceptance

When you place an order through the Site, you are making an offer to purchase the products in your order. You will have an opportunity to review and confirm your order (including product selection, quantity, shipping address, billing information, and total price) before submitting it. Please review your order carefully before confirming, as you are responsible for ensuring that all information you provide is accurate and complete.

All orders are subject to acceptance by us. We reserve the right, in our sole discretion, to accept or decline any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraud or unauthorized transactions, or your failure to meet eligibility requirements. We may require additional verification or information before accepting an order.

Your receipt of an order confirmation email does not constitute our acceptance of your order; it is merely confirmation that we have received your order. A contract of sale is formed only when we confirm shipment of your order (or, for digital products, when we grant you access). We reserve the right to cancel any order, even after an order confirmation email has been sent, if we are unable to fulfill the order or if we identify an error in pricing or product information.

If your order is canceled after payment has been processed, we will issue a full refund to your original payment method. We are not liable for any damages, costs, or expenses arising from a canceled or unfulfilled order.

4. Pricing and Sales Tax

All prices displayed on the Site are in United States Dollars (USD) and are exclusive of applicable sales tax unless otherwise stated. The prices posted on the Site are subject to change at any time without notice; however, changes will not affect orders that have already been accepted by us.

Sales Tax: Applicable state and local sales taxes will be calculated and added to your order total at checkout based on the shipping destination address you provide. The amount of sales tax charged will be displayed separately in your order summary before you complete your purchase. We collect and remit sales tax in accordance with applicable federal, state, and local law.

We make every effort to ensure that all pricing information on the Site is accurate; however, errors may occur. If we discover an error in the price of a product you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or to cancel your order. If we are unable to contact you or you do not respond within a reasonable time, we will cancel the order and issue a full refund if payment has been processed. We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price, even after an order confirmation has been sent or payment has been charged.

5. Payment

Payment in full is required at the time you place your order. We accept major credit cards (Visa, MasterCard, American Express, Discover) and such other payment methods as may be displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method you provide and that the information you provide is accurate and complete.

All payments are processed securely through reputable third-party payment processors. We do not store your full credit card information on our servers. Your payment information is encrypted and transmitted securely in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

By submitting your payment information, you authorize us (and our third-party payment processor) to charge the total amount of your order, including the purchase price, applicable sales tax, and any applicable fees, to the payment method you provide. If your payment is declined or cannot be processed for any reason, we will notify you and your order will not be processed until valid payment is received.

You are responsible for any fees or charges imposed by your bank, credit card issuer, or payment provider (such as foreign transaction fees or currency conversion fees). In the event of a payment dispute or chargeback, you agree to cooperate with us and provide any information or documentation reasonably requested to resolve the matter. Fraudulent chargebacks or abuse of chargeback rights may result in termination of your account and legal action.

6. Shipping and Delivery

We offer shipping within the United States. Shipping within the United States is FREE for all orders—there are no shipping costs. Delivery times and other shipping details are set forth in our Shipping Policy, which is incorporated into these Terms by reference and is available on the Site.

Estimated delivery times are 3-5 working days from the date of shipment. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to weather, carrier delays, customs clearance (if applicable), postal service disruptions, or other unforeseen circumstances. We are not responsible for delays caused by carriers, customs, postal services, or other third parties.

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by you. If a shipment is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, you may be responsible for the cost of reshipping or a restocking fee.

Risk of loss and title to products pass to you upon delivery to the carrier. Once your order has been delivered to the address you provided, we are not responsible for lost, stolen, or damaged packages. If you believe your package was lost or stolen after delivery, please contact the carrier directly.

For complete details regarding shipping methods, processing times, tracking, and delivery, please refer to our Shipping Policy.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible products within 30 days of delivery in accordance with our Returns & Refunds Policy, which is incorporated into these Terms by reference and is available on the Site.

Important: Under United States federal and state law, there is no statutory "cooling-off period" or automatic right of withdrawal for most online retail purchases. The 30-day return window we offer is our own voluntary return policy and is subject to the conditions and exclusions set forth in our Returns & Refunds Policy. Certain products may not be eligible for return due to hygiene, safety, or other reasons.

To initiate a return, please follow the instructions in our Returns & Refunds Policy. Returns must be in new, unused, and resalable condition with all original packaging, tags, and documentation. You are responsible for any costs associated with returning items unless the return is due to our error (such as a defective or incorrect product).

Refunds will be issued to your original payment method once the returned product has been received and inspected by us. Please allow a reasonable time for the refund to be processed and reflected in your account. For complete details regarding eligibility, procedures, timelines, and conditions, please refer to our Returns & Refunds Policy.

8. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, software, data compilations, and the overall design, layout, and "look and feel" of the Site (collectively, the "Content"), is the property of stridemax or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The stridemax name and logo, and all related names, logos, product and service names, designs, and slogans, are trademarks of stridemax or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and the Content solely for your personal, non-commercial use in connection with shopping for and purchasing our products. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content, except as incidentally necessary for normal web browsing (temporary caching) or as expressly permitted in writing by us.

You may not: (a) modify or copy the Content; (b) use the Content for any commercial purpose or for any public display; (c) remove or alter any copyright, trademark, or other proprietary notices from the Content; (d) transfer the Content to another person or entity; or (e) use any data mining, robots, scraping, or similar automated data gathering or extraction methods on the Site.

Any unauthorized use of the Site or the Content may violate copyright, trademark, and other laws and may result in civil and criminal liability. If you believe that any content on the Site infringes your intellectual property rights, please contact us at the address provided in Section 15 with details of the alleged infringement.

9. Acceptable Use and Prohibited Conduct

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the Site by any third party. Prohibited conduct includes, but is not limited to:

  • Using the Site in any way that violates any applicable federal, state, local, or international law or regulation;
  • Engaging in any conduct that is fraudulent, deceptive, or misleading, or that could damage, disable, overburden, or impair the Site or interfere with any other party's use of the Site;
  • Attempting to gain unauthorized access to any portion of the Site, other users' accounts, or any systems or networks connected to the Site, whether through hacking, password mining, or any other means;
  • Using any automated system, including but not limited to robots, spiders, scrapers, or offline readers, to access the Site in a manner that sends more request messages to our servers than a human can reasonably produce in the same period by using a conventional web browser;
  • Introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;
  • Using the Site to transmit, or procure the sending of, any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation;
  • Impersonating or attempting to impersonate stridemax, a stridemax employee, another user, or any other person or entity;
  • Collecting or harvesting any personally identifiable information from the Site without express consent;
  • Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the Site or any software used in connection with the Site; or
  • Using the Site in any manner that could damage our reputation or business interests.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this Section, including but not limited to terminating your access to the Site and reporting such conduct to law enforcement authorities. We also reserve the right to cooperate with law enforcement in investigating suspected criminal activity.

10. Disclaimers of Warranties

YOUR USE OF THE SITE AND YOUR PURCHASE AND USE OF ANY PRODUCTS ARE AT YOUR SOLE RISK. THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STRIDEMAX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SITE OR ANY PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR CURRENTNESS OF THE SITE'S CONTENT, PRODUCT DESCRIPTIONS, PRICING, OR ANY OTHER INFORMATION ON THE SITE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

No advice or information, whether oral or written, obtained by you from us or through the Site will create any warranty not expressly stated in these Terms. If you are dissatisfied with the Site or any products, your sole and exclusive remedy is to discontinue using the Site and, where applicable, to return products in accordance with our Returns & Refunds Policy.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STRIDEMAX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE OR ANY PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCTS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM, OR ONE HUNDRED