Frequently Asked Questions - Stridemax Kitchen Blenders & Processors
1. Where do you ship from?
At Stridemax, we ship directly from our partner warehouses located in major fulfillment centers across North America and internationally. This allows us to offer competitive shipping rates and faster delivery times to our customers. All orders are carefully packed and processed from our secure facilities before being handed off to our trusted shipping carriers.
2. How long does shipping take?
Standard shipping typically takes 7-14 business days from the date your order is processed. Expedited shipping options are available at checkout, which can reduce delivery times to 3-7 business days. Please note that processing time (1-2 business days) is separate from shipping time. During peak seasons or holidays, shipping may take slightly longer. You can view estimated delivery dates at checkout before completing your purchase.
3. How do I track my order?
Once your order ships, you'll receive a tracking number via email that you can use to monitor your package in real-time. Simply click the tracking link in your confirmation email or visit our website and enter your order number and email address in the order tracking section. You'll be able to see your package's location and estimated delivery date throughout its journey.
4. Can I cancel or change my order?
We understand that plans change! If you'd like to cancel or modify your order, please contact our customer support team as soon as possible. Cancellations can typically be processed if your order hasn't shipped yet. Once an order has been dispatched, it cannot be canceled, but you can refuse delivery or initiate a return once the item arrives. Time is critical, so reach out within 24 hours of placing your order for the best chance of success.
5. What is your return/refund policy?
Stridemax offers a hassle-free 30-day return policy on all kitchen blenders and processors. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund of the product price (excluding original shipping costs). Items must be unused, in original condition, and in their original packaging. Once we receive and inspect your return, refunds are processed within 5-7 business days.
6. What if my item arrives damaged?
Your satisfaction is our priority! If your blender or processor arrives damaged, don't use it. Instead, contact our customer support team immediately with photos of the damage and packaging. We'll work quickly to either send you a replacement at no cost or process a full refund. In most cases, we can arrange for a new unit to be shipped out within 24-48 hours of receiving your claim.
7. Do you offer exchanges?
Yes! If you received the wrong model or would like to upgrade to a different blender or processor, we're happy to help with exchanges. Contact our customer support team with your request, and we'll guide you through the process. Exchanges are processed within our 30-day window and can often be expedited at no additional cost if the items are of similar value. Additional charges may apply if upgrading to a more expensive model.
8. Why is my tracking not updating?
Tracking updates typically reflect at key transit points—when your package is picked up, sorted, in transit, out for delivery, and delivered. Sometimes there can be 24-48 hour delays between when a package is scanned and when the update appears online. If your tracking hasn't updated in over 3 days or shows no movement for an extended period, it may be delayed in transit. Please reach out to our support team with your tracking number, and we'll investigate with the carrier to locate your package.
9. Do you ship internationally?
We currently offer international shipping to selected countries. Shipping costs, delivery times, and applicable customs duties vary depending on your destination. International orders typically take 14-21 business days or longer depending on customs clearance. You can check if we ship to your country by entering your address at checkout. For specific international shipping questions, contact our customer support team, and they'll provide detailed information about availability and estimated costs.
10. How do I contact customer support?
We're here to help! You can reach Stridemax customer support through multiple channels: email us at support@stridemax.com, use the live chat feature on our website during business hours (Monday-Friday, 9 AM-6 PM EST), or fill out our contact form on the Support page. We typically respond to emails within 24 hours and aim to resolve all issues quickly and professionally. For urgent matters, live chat is your fastest option to connect with our team.