Refund policy

Our Return Policy

At stridemax, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains how to return an item, request a refund, or arrange an exchange.

Important: There is no statutory cooling-off period or automatic right of return for online purchases under US federal law. The return window described below is stridemax's own policy, provided for your convenience and satisfaction.

Return Window

You have 30 calendar days from the date you received your item to request a return. Returns requested after this 30-day window cannot be accepted.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

The item must be unused and unworn, in the same condition in which you received it
The item must be in its original packaging with all tags, labels, and accessories intact
You must provide proof of purchase (order confirmation, receipt, or order number)

Items that do not meet these conditions may not be accepted for return or may be subject to a restocking fee.

How to Start a Return

To initiate a return, please contact us before sending anything back:

Email: contact@stridemax.shop
Phone: +1 (775) 980-212

Please include your order number and a brief explanation of the reason for your return. Our customer service team will review your request and provide you with return instructions and a return authorization within 1–2 business days.

Do not ship items back without contacting us first. Unauthorized returns may not be processed.

Return Address

Once your return has been authorized, please ship the item(s) to:

stridemax
1001 S Main St
Aberdeen, SD 57401
United States

We recommend using a trackable shipping service and purchasing shipping insurance for your return. stridemax is not responsible for items lost or damaged in transit back to us.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or we sent you the wrong item by mistake. In those cases, we will provide a prepaid return label or reimburse your return shipping costs.

Original shipping is free on all domestic orders, so there are no outbound shipping charges to refund.

Refunds

Once we receive your returned item, our team will inspect it to confirm that it meets the eligibility requirements above. We will notify you by email of the approval or rejection of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days of approval. Depending on your bank or credit card issuer, it may take an additional few days for the refund to appear in your account.

Refunds include the purchase price of the returned item(s). Because original shipping was free, no shipping charges will be refunded. Return shipping costs paid by you are not refundable.

Partial Refunds

In some cases, only a partial refund may be granted, including:

Items showing obvious signs of use or wear
Items returned without original packaging, tags, or labels
Items damaged after delivery due to misuse or improper care

Exchanges

We want to make sure you get exactly what you need. If you would like to exchange an item for a different size, color, or style, please contact us at contact@stridemax.shop or +1 (775) 980-212.

The fastest way to ensure you get the item you want is to return your original item for a refund (following the return process above) and place a new order for the replacement item. If the replacement item is in stock and available, we may be able to arrange a direct exchange—contact us to discuss your options.

Defective, Damaged, or Wrong Items

If you received an item that is defective, damaged in transit, or incorrect (wrong size, color, or product), please contact us immediately at contact@stridemax.shop or +1 (775) 980-212.

Please include:

Your order number
A description of the problem
Clear photos showing the defect, damage, or incorrect item

We will arrange for a replacement to be sent to you at no additional charge, or issue a full refund, at your preference. You will not be charged for return shipping in these cases—we will provide a prepaid return label or reimburse your return shipping costs.

Non-Returnable Items

The following items cannot be returned or refunded:

Items returned more than 30 days after delivery
Items that have been worn, used, washed, or altered
Items returned without original packaging, tags, or labels
Gift cards or promotional items
Downloadable software, digital products, or other intangible goods
Personalized or custom-made items (if applicable)
Items marked as final sale or non-returnable at the time of purchase

If you have questions about whether a specific item is eligible for return, please contact us before making your purchase.

Order Cancellation

We process and ship orders quickly to get your items to you as fast as possible. If you need to cancel your order, please contact us immediately at contact@stridemax.shop or +1 (775) 980-212.

If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. If your order has already shipped, you will need to follow our standard return process once you receive the item (see above).

Late or Missing Refunds

If you have not received your refund within the timeframe stated above, please:

Check your bank account or credit card statement again
Contact your bank or credit card issuer—there may be processing delays before a refund is posted
If you have done both of the above and still have not received your refund, contact us at contact@stridemax.shop